Legal
Terms.
The terms on which Magic Webs Technologies Pvt Ltd provides its platforms and the work around them.
Last updated 17 September 2026
Who this agreement is between
These terms are an agreement between Magic Webs Technologies Pvt Ltd, a company incorporated in India with offices in Noida and Delhi, and the person or organisation that subscribes to one of our platforms or engages us for services. Where you accept these terms on behalf of an organisation, you confirm you are authorised to bind it. Using this site, requesting a quote, or using any platform means you accept these terms.
What we provide
We provide hosted software on a subscription basis — Magic Agent, Magic Forms, Magic Reward, RichyReach and Native UI — together with the configuration, integration and support work described in your quote or order. A quote, proposal or order form confirmed in writing forms part of this agreement, and where it conflicts with these terms on a commercial point, the quote governs.
Your account and workspace
You are responsible for everything done through your workspace. Keep credentials confidential, give access only to people who need it, and tell us promptly if you believe an account has been compromised. We may act on instructions given by anyone who appears to be authorised on your account.
Acceptable use
Our platforms send messages to real people on regulated channels, so the following is not permitted on any plan:
- Messaging people who have not opted in, or continuing to message anyone who has opted out.
- Sending content that is unlawful, misleading, obscene, or that infringes someone else's rights.
- Uploading knowledge or product data you do not have the right to use.
- Reselling, sublicensing or white-labelling the platforms without our written agreement.
- Reverse engineering the platforms, or probing, scanning or load-testing them without consent.
- Using the platforms to build a competing product, or to feed data to one.
Your data and content
Your data stays yours. That covers the documents you upload as knowledge, your product catalogue, your form submissions, your contacts, and the conversations your customers have with your agent. You grant us the licence needed to host, process and transmit that data in order to run the service for you, and nothing more. We do not use your data to train models for other customers. How we handle personal data is set out in our Privacy Policy.
Third-party platforms
Magic Agent runs on the official WhatsApp Business API, and parts of our service depend on Meta, cloud hosting and payment providers. Those platforms set their own policies, approval processes and charges, and can change them without notice to us. We are not responsible for a third party suspending, rate-limiting or repricing a channel, though we will tell you promptly and help you work around it where we can.
Fees, invoices and taxes
Subscription fees are quoted in Indian rupees per workspace and per volume tier, and are billed in advance for the term you choose. Setup, onboarding, integration and custom development are quoted separately.
- Fees are exclusive of GST and any other applicable tax, which is added at the prevailing rate.
- Conversation charges levied by WhatsApp or Meta, and any other third-party charge, are passed through at cost and billed in arrears.
- Invoices are payable within the period stated on the invoice. Overdue amounts may attract interest at 1.5% per month, and we may suspend service after written notice.
- Usage beyond your plan's volume tier is billed at the overage rate in your quote.
- Discounts for start-ups, MSMEs and NGOs apply only where eligibility is confirmed at the time of quoting.
Term, renewal and cancellation
Your subscription runs for the term set out in your quote and renews for successive terms of the same length unless either of us gives notice before the current term ends. Cancellation takes effect at the end of the paid term. What is and is not refundable is set out in our Refund and Cancellation Policy.
Support and availability
Support is provided by email on every plan during our published hours, with priority response on Growth and an agreed SLA on Enterprise. We aim for continuous availability but do not guarantee uninterrupted service: planned maintenance is notified in advance where practical, and emergency maintenance may happen without notice.
Intellectual property
The platforms, their source code, design, documentation and the Native UI kit remain our property and that of our licensors. You get a non-exclusive, non-transferable right to use them for your own business during your subscription. Where we build a custom integration for you, we retain the underlying tooling and you get a perpetual licence to use the deliverable in your business. Feedback you give us, we may use freely.
Confidentiality
Each of us will keep the other's non-public information confidential, use it only to perform this agreement, and protect it with at least reasonable care. This does not cover information that is already public, independently developed, or required to be disclosed by law or a regulator — in which case we will tell you first, unless we are barred from doing so.
Warranties and disclaimers
We warrant that we will provide the service with reasonable skill and care, by suitably qualified people. Beyond that, the platforms are provided as they are. Our AI features generate responses from the documents and data you supply, and while they are designed to refuse what they do not know, we do not warrant that every output is accurate or fit for a given purpose. You are responsible for reviewing outputs before relying on them for pricing, legal, medical or financial decisions.
Limitation of liability
Neither of us is liable for indirect or consequential loss, or for loss of profit, revenue, goodwill or anticipated savings. Our total liability arising out of or in connection with this agreement is limited to the fees you paid us in the twelve months before the event giving rise to the claim. Nothing in these terms limits liability for fraud, wilful misconduct, or anything else that cannot be limited under Indian law.
Indemnity
You will indemnify us against claims brought by a third party arising from your data, from your use of the platforms in breach of these terms, or from messages sent through your workspace to people who did not consent to receive them.
Suspension and termination
We may suspend or terminate access where fees are materially overdue, where use breaches the acceptable use section above, or where a third-party platform requires it. Either of us may terminate for material breach that is not remedied within thirty days of written notice. On termination we keep your data available for export for thirty days, after which it is deleted in the ordinary course.
Changes
We improve the platforms continuously, and features may be added, changed or retired. We will not materially reduce the core functionality of a plan during a paid term. We may revise these terms, and where a revision materially affects you we will give notice before it applies to your next renewal.
Governing law and jurisdiction
This agreement is governed by the laws of India. The courts at Gautam Buddh Nagar, Uttar Pradesh have exclusive jurisdiction, save that either of us may seek injunctive relief in any competent court. We will both attempt to resolve a dispute in good faith before starting proceedings.
Contact
Questions about this page go to contact@magicwebs.in, or 9999-064-055 during Mon–Sun, 9am–6pm. Post reaches us at Office No. 705, ABC Tower-1, Sector 135, Noida, UP 201305.
Magic Webs Technologies Pvt Ltd. This page is a plain-language summary and is not legal advice. Have your counsel review it before launch.